An autonomous renewal agent
for the long tail.

It works every contract below the line where a person has time. It knows what you shipped for that account, what you promised and what you never answered, and it uses that to hold the price and extend the term. GRR goes up, discounts do not.

Works with Stripe

Chargebeeand moreAutonomous inside your policy. Anything above it waits for you.

Mark's workspace

Renewals8

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Mark Keller

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SYNCED · 4 MIN AGO

Invite

Sent 8

Approvals 3

All 8

→ Renews 2

⚠ Risk 2

✓ Delivered 2

! Owed 1

± Seats 1

→RENEWS Northwind Data · Foundry $840/mo 21d

Renews Sep 2. Seats flat at 12 of 40. No contact since June.

Stripe usage

“Hi Ann, your Foundry term ends Sep 2. Two years at today’s rate holds your price through 2028. Our list goes up in January.”

assign

open

⚠RISK Basel Systems · Foundry $1,240/mo 34d

Usage down 41%. Question in #support on Aug 3 got no reply.

#support thread usage

“Sorry we left your question about parallel agents hanging. Here is the answer, and 20 minutes before your Oct renewal.”

assign

open

✓DELIVERED Corvus Labs · Foundry $420/mo 12d

Asked for Bitbucket mirroring in June. Shipped in 2024.8. Renews Aug 22.

#feedback PR #2214

“Bitbucket mirroring shipped in 2024.8, the one you asked for in June. Term ends Aug 22, same rate for one year or held for two.”

assign

open

✓DELIVERED Halden Freight · Foundry $310/mo 40d

Reported the artifact retention bug in May. Fixed in 2024.8. Renews Sep 19.

#support PR #2190

“The artifact retention bug you reported in May is fixed in 2024.8. Renewal on Sep 19, nothing changes unless you tell us.”

assign

open

!OWED Ridgeway Health · Foundry $2,100/mo 9d

We said next quarter about SSO on Mar 3. Renews Aug 19. No update sent.

#support roadmap

“In March we said SSO was a next quarter thing. Here is where it stands. Nothing to sign, your quote comes next week.”

assign

open

±SEATS Torvik AB · Foundry Studio $180/mo 16d

9 people used Studio this quarter. 6 seats bought. Renews Aug 26.

usage Stripe

“Nine people used Studio this quarter, you have six seats. Adding three at renewal costs $540 for the year, mid term it costs the full rate.”

assign

open

⚠RISK Kessler Group · Foundry $660/mo 5d

Discord question about agent pools from Aug 2 was never answered. Renews Aug 15.

Discord usage

“Your question about agent pools slipped past us. Here is the answer, three days late, and your renewal terms.”

assign

open

→RENEWS Vermeer Studio · Foundry Studio $95/mo 3d

Renews Aug 13. Two sign ins in 90 days, no project opened.

Stripe usage

“Your Studio term ends Aug 13. Before it renews, worth 15 minutes on the import that stalled?”

assign

open

What Tuch does for every renewal

It reads the contract, the usage and the year of conversation, then works the renewal inside the rules you set.

Works every contract, not the top 20%.

Everything below the line a person can reach gets an owner, a case and a quote.

Holds the price, extends the term.

Offers years before it offers percent. Discounts stay inside your policy or wait for you.

Uses what you already did for them.

Shipped requests, kept promises, answered threads. The case writes itself.

Why this is worth doing

The long tail renews itself or leaves quietly.

An in house renewals team costs 5 to 15% of ARR and still reaches only the top accounts. Everything below that line is uncovered.

Renewal is the moment term changes hands.

Buyers pay 10 to 20% less per year on a multi year renewal than on a single year one. That is the trade they take instead of a discount.

A price hold beats a discount.

Customers take a locked rate over a percentage. You keep the margin, they keep the budget line, GRR moves either way.

Sources: in house renewals cost, Concentrix; multi year renewal pricing, Vendr.

The whole renewal in one screen

Term, seats, usage, what they asked for and what you shipped. The offer is built from this page, not from a template.

Mark's workspace

Queue

Accounts

Activity

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Mark Keller

Accounts / Northwind Data

SYNCED · 4 MIN AGO

Northwind Data

Foundry Foundry Studio

$840/moowner MKrenews in 21d

Approve every price

OPEN THREADS

Asked for Bitbucket mirroringJun 4✓ DELIVERED · IN OFFER

Wants SSO for 40 seatsMay 21! OWED

Build timeout on large reposApr 9CLOSED

TIMELINE

Aug 6→ OFFERTerm ends Sep 2. One year at rate, two years at rate held. Sent

Aug 5USAGEUsage: 3rd sign-in, still no project activity

Jul 25✓ SENTSent by Mark: “2024.7 is out, here is what changed for you”

Jun 4→ REQUESTRequest logged: Bitbucket mirroring

May 21→ REQUESTRequest logged: SSO for 40 seats

Apr 9THREADSupport thread: build timeout on large repos, told

Brief

Copy

Renews Sep 2 at $10,080. We shipped 1 of their 2 requests. SSO is 78 days overdue. Usage down 38%. Two years at today’s rate is the offer. No discount needed.

Overview

AT RISK

CONTRACT

$10,080/yr

SEATS

12 of 40

USAGE 90D

−38%

RENEWS IN

21d

NEEDS ATTENTION

Bitbucket mirroring shipped Jun 4, now in the offer

SSO for 40 seats promised in May, 78 days overdue

Usage down 38%, seats at 12 of 40

Ann has not signed a renewal before

External signals

last 90 days

What changed on their side, pulled from public sources.

CRUNCHBASE

Raised a $24M Series B

Budget exists. Hold the rate.

Engineering grew 45 to 61

Renew at 20 seats, not 12.

New review mentions slow builds

Answer it before the offer goes out.

NEWS

Announced a monorepo migration

Two years lands better than one.

Three steps. No setup project.

Connect billing first.

Contracts, seats, dates. Channels after.

Set the policy.

Discount ceilings, allowed terms, price list. Above the ceiling nothing moves.

It works the renewals.

Inside the policy it runs. Outside it, it waits for you.

Tuch workspace policy · exceptions · results

contracts down · renewals up

Tuch agents One agentic layer that reads every source, including call transcripts, pulls out the promises and commitments, keeps the term in sync, and works the renewal.

API · MCP · read and write

Your tools CRM · billing · tickets · usage · calls

Chargebee

and more

Nothing is copied out. Your CRM stays the system of record.

Most renewal software assumes a person will work every deal.

No renewal desk to staff

Connect the tools you already run.

Every contract gets worked

Term, price and risk, on every renewal.

Hover any tool to see what it does and what Tuch adds.

Pay for contracts you renew, not seats

Free

Your first 20 contracts. No card.

Growth

$4/contract/mo

Every contract above 20. Policy, terms, offers.

Scale

$2.5/contract/mo

Volume rate past 500 contracts. Adds risk flags, multi year pricing and GRR reporting.

Example: 250 contracts -> 230 billable x $4 = $920/mo. Free users and trials are never counted.

See what your last quarter of renewals cost you

Private alpha. Connect billing, read-only, and see your first offers the same day.

An autonomous renewal agentfor the long tail.

What Tuch does for every renewal

Works every contract, not the top 20%.

Holds the price, extends the term.

Uses what you already did for them.

Why this is worth doing

The long tail renews itself or leaves quietly.

Renewal is the moment term changes hands.

A price hold beats a discount.

The whole renewal in one screen

Three steps. No setup project.

Connect billing first.

Set the policy.

It works the renewals.

Most renewal software assumes a person will work every deal.

Pay for contracts you renew, not seats

See what your last quarter of renewals cost you

An autonomous renewal agent
for the long tail.